Terms of use

In force from 7 October 2026

SukuTree is a service for building a family tree together with your relatives. It is provided by AJ-Group, business ID 1891345-7 (VAT FI18913457), Lohja, Finland ("we"). You reach us at contact@aj-group.net, or through Help in the account menu.

You are asked to accept these terms the first time you sign in, whether you signed up yourself or were invited to a tree. Without that the service cannot be used; you can still download your data and delete your account.

1. Your account

You sign in with a code sent to your email address or with a passkey. An account opened with a phone number is let back in by a relative who is already in the tree. Whoever can read your mailbox can sign in as you, so keep it safe.

An account is for one person. You must be at least 13 years old to have one.

2. The plans and what they hold

Free: 1 tree of your own with up to 100 people, a portrait on every card, and the tree saved as one image. No gallery pictures and no voice.

Family: up to 10 trees of your own with up to 1000 people each, 2500 gallery pictures across your trees, 30 minutes of voice a month shared by everyone in your trees, and print as PDF, SVG, posters and pages. A voice month is a month of the time you have paid for, counted from the day you paid and not from the 1st; while a payment is overdue no new month begins. €4.99 a month or €39.99 a year. 60 more voice minutes cost €4.99; bought minutes do not expire. 10,000 characters of pasted family history a month may be read into the tree, shared the same way and counted the same way as the voice minutes; correcting what was read costs nothing. 30,000 more characters cost €4.99; bought characters do not expire.

Keep is part of Family, not a plan to start on: when you stop building you can move to it instead of going to Free, at €9.99 a year. Everything you have stays, gallery pictures included, and cards can be corrected. Nothing new is added: no new gallery pictures, no voice, and new people only while a tree has fewer than 100.

Hobbyist: for trees of more than 1000 people or more than 10 trees of your own. Its size and its price are agreed with us in writing before anything is paid; write to contact@aj-group.net.

Sharing a tree with relatives has no limit on any plan. To protect people from unwanted mail, one account can send at most 100 invitation emails in 24 hours; invite links are not counted.

A tree follows the plan of the person who owns it, whoever is looking at it.

3. Paying

Payments are handled by Stripe. We never see or store your card number. The prices shown are final: any value added tax is included.

A paid plan renews by itself, each month or each year, until you stop it. You can stop it at any time in Plan and billing; it then runs to the end of the time already paid, and nothing is refunded for that time.

A code for free time (on a leaflet, for example) gives the plan for the time it names, with no card and no payment. When that time ends the account is on the plan it had before, and nothing renews or is charged. If you already pay for Family, the code moves your next payment later by the same time instead.

A plan renews as the same plan. Before a yearly plan renews we remind you by email 30 days ahead, with the date and the amount. If you want to pay less, you can choose in Plan and billing to move from Family to Keep at €9.99 a year; the move happens at the end of what was paid and can be taken back until that day.

Moving between plans: going up (from Keep to Family, or from Family by the month to Family by the year) takes effect at once, with credit for the unused time; going down takes effect at the end of what was paid. From Keep you may also choose to start Family at the end of the Keep year instead. Before anything is charged you are shown the credit and the amount and asked to confirm. Your right of withdrawal, below, is not affected.

If a renewal payment does not go through, the card is tried again over the following days, and Plan and billing says so. Your plan goes on unchanged for 14 days from the day the payment was due. If it is still unpaid then, the plan has ended on the day the payment was due, and section 6 applies from that day; a payment that arrives later brings the plan back.

If you are a consumer in the European Union, you may withdraw from a purchase within 14 days without giving a reason. Before you pay we ask you to say that the plan should start at once; if you then withdraw, you pay for the days it was used. For bought voice minutes or characters you pay for the minutes or characters used, and once all of them are used the purchase has been carried out in full and can no longer be withdrawn from. To withdraw, press “Withdraw from this purchase here” under Plan and billing, within the 14 days. We confirm it to you by email at once and send the money back to the way you paid; you may also simply write to us. If nothing the plan adds has been used since you bought it (a second tree of your own, a tree past 100 people or a change to one, gallery pictures, voice, a pasted text read into the tree, or a Family print), you get everything back. A model withdrawal form is at the end of these terms; you do not have to use it.

4. Changes of price

We may change a price when what the service costs us has changed, for example payment handling, servers, speech recognition or taxes. We may also change it for another special reason that is not listed here and that we could not foresee, when circumstances have changed materially. People who already pay are told by email at least 30 days before the new price applies to them, with the old price, the new price and the reason. The new price applies from your next renewal after that notice, never in the middle of a period already paid. You may stop the plan before then, and nothing more is charged.

5. What you put in the tree

What you add stays yours. You allow us to store it and show it to the people you share the tree with; we use it for nothing else.

A family tree holds information about other people. Add living relatives only with their knowledge and consent; for a child, a parent's or guardian's. Do not add what they would not want shared. You answer for what you add. We may remove content that breaks the law or somebody's rights, and we tell you when we do.

The owner of a tree may make a public link for it, which shows the tree to anyone who has the link and can be put on other websites. Before the link is made, the owner confirms they have the consent of the living people it shows, and answers for what it shows; you allow us to show the tree that way. We may stop a public link, or hide somebody on it, when a person shown on it objects or when it breaks the law or somebody's rights, and we tell the owner when we do.

You can download everything in the trees you own at any time, pictures included, from the account menu.

6. When a paid plan ends

Your trees stay. A tree with more than 100 people becomes read-only until it is smaller or back on a paid plan; people can still be removed from it.

Gallery pictures are removed 30 days after a notice by email that names the day and points to the download. Going back to Family or Keep before that day keeps them. Portraits stay.

7. Accounts nobody uses

A Free account that nobody uses for 24 months is deleted, together with the trees it owns. Used means that you signed in, or that anybody at all opened one of your trees. Before that we send 6 warnings by email, the first six months ahead and the last the day before, each naming the day. No account is deleted unless every one of them was sent.

An account on a paid plan is never deleted for being unused, however long. Once a paid plan has ended, the 24 months start on that day.

8. Deleting your account

You can delete your account yourself in Plan and billing. It asks you to confirm several times and to enter a code sent to your email address. A tree that other people use can be handed to one of them first; otherwise it is deleted for everyone.

Deletion is immediate and cannot be undone: your trees, their pictures, your sessions and your plan are gone, and a paid plan ends at once. Records of payments are kept for as long as bookkeeping law requires.

9. Fair use

Do not use the service to send unwanted mail, to collect data about people, to break into it or to overload it, or to store anything unlawful. We may suspend an account that does, and we say why.

10. The service as it is

The service is provided as it is and as it is available, without any promise that it suits a particular purpose. We look after it with care, but we cannot promise it is never interrupted or free of faults. Keep your own copy of what matters to you: the download exists for that.

We do not answer for indirect damage, such as lost income or lost work; for what you or other members add to, change in or remove from a tree; for faults of services that are not ours (payments, email, networks); or for a loss that your own copy would have prevented. For other damage we answer, to the extent the law allows, only up to what you paid us in the twelve months before it; if you paid nothing, we answer only for damage we caused on purpose or through gross negligence. Nothing here takes away rights that the law gives consumers and that cannot be agreed away.

11. Changes to these terms

We tell you by email at least 30 days before a change of substance takes effect. If you do not accept it, you may stop your plan and delete your account before that day.

12. Law and disputes

Finnish law applies. If we cannot settle a disagreement between us, a consumer may take it to the Consumer Disputes Board (kuluttajariita.fi); contact the Consumer Advisory Services first. A consumer living elsewhere in the European Union keeps the protection of the law of their own country.

13. Model withdrawal form

(Fill in and send this form only if you want to withdraw from the contract. The button “Withdraw from this purchase here” under Plan and billing does the same, and so does an email in your own words.)

To: AJ-Group, Juhaninkuja 3, 08700 Lohja, Finland, Finland, contact@aj-group.net

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:

Ordered on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is sent on paper):

Date:

(*) Delete as appropriate.